Terms and Conditions

The purpose of these general terms and conditions is to set out the conditions of sale applicable to the contract entered into between the Seller identified below and the customer.

Seller details:

Company name: RAGM
Legal form: SAS
Registered office: 191 Boulevard de la Valbarelle, 13011 Marseille
Trade and Companies Register (RCS) Marseille 940349251
SIRET number 94034925100014

The Seller operates the RUSH centre located at: 191 Boulevard de la Valbarelle, 13011 Marseille
Email: marseille@rushactiongame.fr
Phone: 07 77 11 31 27

1. GENERAL

1.1. These General Terms and Conditions of Sale (the “T&Cs”) were last updated on 5 October 2026.

1.2. These T&Cs, in the version in force on the date of booking, apply to any order placed with the Seller via the website https://rushactiongame.com, or directly on site at the Seller’s RUSH centre.

1.3. A booking can only be confirmed once these T&Cs have been fully and unreservedly accepted. For bookings made via the website, this acceptance is given by ticking the box provided for this purpose on the online order form.

1.4. These T&Cs supplement the mandatory pre-contractual information provided to the customer and cannot override the mandatory legal provisions applicable to contracts entered into with consumers.

2. BOOKINGS

Only persons aged eighteen (18) or over may make a booking.

2.2. Bookings can be made online via the website or directly on site, subject to availability. Bookings by phone or email are also possible, in particular for payments by holiday vouchers (ANCV chèques-vacances), bank transfer or cash.

2.3. To make a booking on the website, the customer must follow the steps below:

Selection of the city and, where applicable, the desired activity;
Entering the number of participants;
Selection of the desired date and time slot;
Contact details of the person making the booking, who must be aged eighteen (18) or over;
Review of the booking summary and correction of any errors;
Express acceptance of these T&Cs and of the Privacy Policy;
Booking confirmation;
Online payment.

2.4. An online booking is only final once it has been confirmed by the Seller. Booking confirmations are sent by email only.

2.5. The customer is responsible for the accuracy of the information provided when booking.

2.6. The person making the booking acts on behalf of all participants. They undertake to share these T&Cs with them and guarantee that they will be complied with throughout the activity.

2.7. For any special request, the customer is invited to contact the Seller directly by email or by phone.

2.8. Bookings may not be transferred to a third party without the Seller’s prior consent. Reselling bookings for commercial purposes is prohibited. The Seller may refuse entry to anyone holding a booking obtained in breach of this prohibition.

3. RIGHT OF WITHDRAWAL – ONLINE BOOKINGS

3.1. In accordance with Article L.221-28 of the French Consumer Code, leisure services provided on a specific date or at a specific frequency are not subject to the right of withdrawal. Any request to change or cancel a booking must be made in writing (by email). Changes remain subject to availability at the Seller’s RUSH centre. Requests made less than seventy-two (72) hours before the session will not give rise to any postponement or refund, unless the Seller exceptionally decides otherwise.

3.2. In accordance with Article L.221-5 of the French Consumer Code, any gift card purchased online carries a withdrawal period of fourteen (14) days from the date of purchase, provided that the gift card has not already been used in full or in part. Withdrawal requests must be sent to marseille@rushactiongame.fr, where applicable using the withdrawal form available on the website. The refund will be made no later than fourteen (14) days after receipt of the request, using the same payment method as for the purchase. After this period, or if the card has been partially used, the gift card can be neither exchanged nor refunded.

4. PUNCTUALITY – LATE ARRIVALS

4.1. Participants must be on time. We recommend arriving at least 15 minutes before the booked start time of the activity.

4.2. In the event of late arrival, the group may choose to start without the latecomers or to wait for them. However, for organisational reasons, the start of the activity cannot be delayed by more than fifteen (15) minutes after the booked time. Beyond this, the Seller may refuse entry or offer another time slot, subject to availability.

4.3. The Seller is not responsible for delays or obstacles that cause you to arrive late, in particular those caused by bad weather, strikes, demonstrations, flooding or traffic jams.

4.4. Except in cases of force majeure, no refund may be claimed. A credit note or a new date may be offered as a goodwill gesture, without this constituting an obligation for the Seller.

5. RULES OF PLAY – SAFETY – ACCESS CONDITIONS

5.1. Minimum and maximum number of players:

Each course is designed for a minimum and maximum number of players, as indicated at the time of booking. No exceptions can be made, for reasons of safety and quality of play. Each booking includes private use of the course concerned for the participating team, which does not cross paths with any other team during its session.

5.2. Minors:

Children under seven (7) are not admitted to the play areas. Children under twelve (12) must be accompanied by a responsible adult throughout the activity; from the age of twelve (12), they may take part on their own. Parents or legal guardians remain solely responsible for the minors they accompany.

5.3. Safety rules and instructions:

Participants undertake to follow the safety rules, staff instructions and the venue’s operating rules for the entire duration of their visit.

Each player takes part under their own responsibility.

Participants undertake to use the facilities, apparatus, sets, props and equipment for their intended purpose, in line with the instructions given during the safety briefing and the instructions of staff. Any abnormal, improper or dangerous use, or any use contrary to instructions, is strictly prohibited.

The Seller cannot be held liable for the consequences of any failure to follow the safety rules or of any abnormal use of the facilities.

5.4. Briefing:

Each participant receives a safety briefing from the RUSH team before the activity begins. The instructions given must be followed throughout the session.

Players are asked to arrive between ten (10) and fifteen (15) minutes before the scheduled time to allow for the safety briefing. Any late arrival is subject to the provisions of Article 4.

5.5. Physical fitness – Pregnancy:

The activities involve moving around, crossing obstacles, moderate physical effort, loss of balance, slips or falls that may cause injury despite the safety measures in place. By taking part, each player acknowledges having been informed of these risks inherent to the activity.

Each participant declares that they are physically fit to take part in the activities offered at the RUSH centre. It is their responsibility to ensure that no medical contraindication, injury, undisclosed disability or other health condition makes their participation dangerous for themselves or for others. If in doubt, in particular in the case of heart problems, participants are advised to consult a healthcare professional before their visit, or to contact the Seller beforehand.

Pregnant participants are advised to consult a healthcare professional before booking. As a precaution, the activity is not recommended for them. It nevertheless remains accessible, provided that they sign, before the activity begins, a document confirming that they have been informed of the risks related to their participation. If this document is not signed, the Seller reserves the right to refuse access to the activity, without incurring any liability.

5.6. Behaviour – Disrespectful conduct:

Access may be refused or ended for anyone who is drunk, under the influence of drugs, behaving aggressively, dangerously or disrespectfully, refusing to follow safety instructions, or likely to endanger other participants or staff. Such a decision will not give rise to any refund or compensation.

No abusive, violent, threatening or discriminatory behaviour, or behaviour amounting to harassment, towards staff or other participants will be tolerated. The Seller reserves the right to immediately exclude anyone behaving in this way, without refund or compensation.

5.7. Food and drink:

Drinks, outside food, e-cigarettes and illegal substances are not allowed on the course. Drinks and snacks are on sale on site, along with a free water fountain.

In order to check a booking, the Seller may ask for the name of the person who made the booking and for proof of identity.

5.8. Clothing – Changing facilities:

Comfortable clothing and closed-toe shoes are mandatory to take part in the activities. The Seller reserves the right to refuse access to anyone whose clothing is incompatible with safety requirements.

The RUSH centre does not have a changing room; the toilets are spacious enough to change in on site. Lockers are available for participants’ personal belongings. Items left remain the sole responsibility of their owners: the Seller accepts no liability for personal belongings that are lost, stolen, left behind or damaged, including when they are stored in a locker.

5.9. Damage – Breakages:

Participants undertake to use the facilities, sets, props and equipment made available to them in a normal manner. Any deliberate damage, or damage resulting from clearly abnormal use of the facilities, sets, props or equipment, will be charged to the person responsible for the booking or to the person who caused it, based on the actual cost of repair or replacement.

5.10. Emergencies and evacuation:

The Seller undertakes to use all reasonable means to ensure that the activities run smoothly, together with continuous monitoring (cameras and staff) so that action can be taken if a problem arises.

In the event of a fire alarm, technical incident, evacuation or any situation posing a safety risk, participants undertake to follow staff instructions immediately. Each room has an emergency and evacuation button.

6. LIABILITY

61. The Seller cannot be held liable where the damage results, in particular, from a participant’s failure to follow safety instructions, from dangerous, reckless or wrongful behaviour by a participant, from a case of force majeure, or from the unforeseeable and unavoidable act of a third party.

6.2. Each participant is liable for any material damage or personal injury they may cause to other participants, to staff or to the facilities.

6.3. The Seller reserves the right to stop an activity immediately if any behaviour endangers the safety of people or facilities. Such an interruption will not give rise to any refund.

7. PRICES AND PAYMENT

7.1. Activity prices are shown on the website in euros (€), including all taxes. They are also displayed at the Seller’s RUSH centre. The applicable prices are those in force at the time of booking.

7.2. The price depends on the number of participants stated when booking and on the time slot chosen.

7.3. The accepted payment methods are those shown on the website or communicated at the time of booking. Payment can be split between participants for any booking made at least three (3) days in advance.

7.4. Full payment is required when booking online, unless otherwise agreed with the Seller. For certain bookings, payment may be made on site before the activity begins.

7.5. If fewer participants turn up than the number booked, no refund will be given. The Seller may, as a goodwill gesture and without any obligation, issue a credit note for the price difference.

7.6. If there are more participants than the number stated, within the limit of the maximum authorised capacity, the additional amount must be paid at the current rates before the activity begins, subject to availability.

7.7. Any session that has started must be paid in full.

7.8. For bookings made by professionals, associations, local authorities or companies, any invoice not paid by its due date will automatically incur late payment penalties calculated at a rate of 20% per year, as well as the fixed compensation of €40 for recovery costs provided for by Article L.441-10 of the French Commercial Code, without prejudice to additional compensation if the costs actually incurred are higher.

7.9. The Seller takes all reasonable measures to ensure the security of the website and of online payments. However, the Seller cannot be held liable for any event beyond its control affecting the operation of networks or payment services. The consumer’s rights under Article L.221-15 of the French Consumer Code remain applicable.

8. IMAGE RIGHTS

8.1. RUSH is a 100% automated course: phone holders are provided along the course so that participants can film and photograph their best moments. A photobooth is also available so you can leave with souvenir photos and GIFs. However, publicly sharing content that harms the image of other participants without their consent is prohibited.

8.2. The Seller may take photographs or videos for event or communication purposes. They will only be used with the prior consent of the people concerned where such consent is required by applicable regulations. Anyone may ask for a photograph of themselves to be removed by contacting the Seller.

9. INTELLECTUAL PROPERTY

The trademarks, logos, universes, sets, game mechanics, visuals, texts and all other elements featured on the website https://rushactiongame.com or in RUSH centres are the property of SAS RUSH and are protected by intellectual property law. Franchised RUSH centres use them under an operating licence granted under their franchise agreement. Any reproduction, representation, distribution or use without the prior written authorisation of SAS RUSH is prohibited.

10. PERSONAL DATA

Personal data collected via the website https://rushactiongame.com is processed in accordance with applicable regulations, in particular the General Data Protection Regulation (GDPR). Details of how it is processed are set out in the Privacy Policy available on the website https://rushactiongame.com.

11. FORCE MAJEURE

The Seller cannot be held liable for any total or partial failure to perform its obligations where this results from a case of force majeure within the meaning of Article 1218 of the French Civil Code. This includes, in particular, natural disasters, fires, pandemics, administrative decisions, power cuts, industrial action, major technical failures or any other external, unforeseeable and irresistible event.

12. CONTRACT ARCHIVING

For contracts concluded electronically for an amount of more than one hundred and twenty (120) euros, the Seller archives them for a period of ten (10) years in accordance with Article L.213-1 of the French Consumer Code. The consumer may access the archived contract on request to the Seller. The consumer is informed that they may keep and reproduce the contract in accordance with Article 1127-1 of the French Civil Code.

13. SEVERABILITY

If any provision of these T&Cs is declared null and void, deemed unwritten or unenforceable, the other provisions shall remain fully applicable, provided that they do not contravene mandatory legal provisions, in particular those of the French Consumer Code.

14. CONTACT – COMPLAINTS – MEDIATION

For any request or complaint, the customer can contact the Seller in writing, by phone or by email using the following contact details:

Address: 191 Boulevard de la Valbarelle, 13011 Marseille
Email: marseille@rushactiongame.fr
Phone: 07 77 11 31 27

15. MEDIATION

In accordance with Articles L.611-1 et seq. of the French Consumer Code, all consumers have the right to use a consumer mediator free of charge with a view to the amicable resolution of a dispute with the Seller, after first sending a written complaint to the Seller’s customer service and attempting to resolve the dispute directly with the Seller.

The competent mediator for SAS RUSH (RUSH BORDEAUX centre) is: CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris — www.cm2c.net — cm2c@cm2c.net — 01 89 47 00 14.

For other RUSH centres, the name and contact details of the designated mediator can be obtained from the centre concerned.

The consumer may also use the European Online Dispute Resolution (ODR) platform, available at the following address: https://ec.europa.eu/consumers/odr.

Mediation is only possible if no legal proceedings have already been initiated.

16. GOVERNING LAW – COMPETENT COURT

These T&Cs are governed by French law.

In the event of a dispute, the parties will seek an amicable solution before taking any legal action. Failing an amicable agreement, the French courts will have jurisdiction in accordance with the applicable legal rules on jurisdiction. For consumers, the rules on territorial jurisdiction set out in Articles R.631-3 et seq. of the French Consumer Code remain applicable.

MODEL WITHDRAWAL FORM

Annex to Article R221-1

Version in force since 28 May 2022

Amended by Decree No. 2022-424 of 25 March 2022 – art. 1

(Please complete and return this form only if you wish to withdraw from the contract.)

To [here the trader inserts their name, geographical address and email address]:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.