Terms and Conditions
Seller / Service provider: GALET, a RUSH ACTION GAME franchisee
Legal form: simplified joint-stock company with share capital of €5,000
Registered office: 16 rue Amelot, 75011 Paris
Paris Trade and Companies Register: 929 673 044 RCS Paris
SIRET: 929 673 044 00020
Centre: RUSH PARIS — 16 rue Amelot, 75011 Paris
Telephone number: 01 40 31 87 72
Email: paris@rushactiongame.fr
The rushactiongame.com website is published by SAS RUSH, 41 rue des Époux Lesgourgues, 33400 Talence, registered with the Bordeaux Trade and Companies Register under number 841 552 722.
This sales contract is entered into directly with the local franchisee identified above, which operates as an independent business.
1. GENERAL PROVISIONS
1.1. These Terms and Conditions of Sale were last updated on 1 September 2026. They apply to every booking made with RUSH and take precedence over any other document, unless otherwise agreed in writing.
1.2. Each course is designed for the minimum and maximum number of players stated when booking. No exception can be made for reasons relating to safety and the quality of the experience. Each booking includes the private use of the relevant course by the participating team, which will not encounter any other team during its session.
1.3. The brands, logos, universes, sets, game mechanisms, visuals, texts and all other elements displayed on the website or within the premises are the property of SAS RUSH, the Franchisor, and are protected by intellectual property laws.
The RUSH Paris centre is authorised to use these elements under a licence granted as part of its franchise agreement. Any reproduction, representation, distribution or use without prior written authorisation is prohibited.
1.3 bis. The RUSH Paris centre is operated by a RUSH ACTION GAME franchisee, an independent business within the RUSH ACTION GAME network.
1.4. These Terms and Conditions of Sale are governed by French law. Any dispute shall fall within the jurisdiction of the French courts, subject to the mandatory provisions protecting consumers.
1.5. These Terms and Conditions of Sale constitute the entire agreement between RUSH and the customer.
1.6. Personal data collected is processed in accordance with the applicable regulations, including the General Data Protection Regulation (GDPR). Details of this processing are set out in Article 9 of these Terms and Conditions.
1.7. Rush is a fully automated course. Phone mounts are available throughout the course, allowing participants to film and photograph their best moments.
A photobooth is also available for participants to receive souvenir photos and GIFs. However, publicly sharing content that may infringe the image rights of other participants without their consent is prohibited.
1.8. Customers may unsubscribe from marketing communications sent by email at any time.
1.9. Participants undertake to use the facilities, sets, accessories and equipment made available to them appropriately. Any damage resulting from misuse, negligence or deliberate conduct may result in the participant being charged for the cost of repairing or replacing the damaged property.
1.10. Participants undertake to comply with the safety instructions, staff instructions and operating rules of the establishment throughout their time on the premises.
1.11. Insulting, violent, threatening, discriminatory or harassing behaviour towards employees or other participants will not be tolerated. RUSH reserves the right to immediately remove anyone displaying such behaviour, without any refund or compensation.
1.12. Confirmation of a booking, regardless of the booking method used, constitutes full and unconditional acceptance of these Terms and Conditions of Sale.
2. THE WEBSITE
2.1. The www.rushactiongame.com website is operated by SAS RUSH. The company reserves the right to amend the website content and these Terms and Conditions of Sale at any time.
The Terms and Conditions applicable to a booking are those in force on the date the booking is confirmed.
2.2. Use of the website implies acceptance of these terms and conditions.
2.3. The website is intended for personal use only. Any reproduction, distribution, modification, extraction or commercial exploitation of its content is prohibited without prior authorisation.
2.4. Any attempt to misuse the website, use it fraudulently or interfere with its operation is prohibited.
2.5. RUSH implements all reasonable measures intended to ensure the security of the website and online payments.
However, RUSH may not be held liable for events beyond its control affecting the operation of networks or payment services. The consumer rights provided for under Article L.221-15 of the French Consumer Code remain applicable.
3. BOOKINGS
3.1. Only persons aged eighteen (18) or over may make a booking.
3.2. A booking is only final once it has been confirmed by RUSH.
3.3. Bookings may not be transferred to a third party without the prior agreement of RUSH.
3.4. The resale of bookings for commercial purposes is prohibited. RUSH may refuse admission to anyone holding a booking acquired in breach of this prohibition.
3.5. The customer is responsible for the accuracy of the information provided when booking.
3.6. The person making the booking acts on behalf of all participants. They undertake to provide the participants with these Terms and Conditions of Sale and guarantee that they will be observed throughout the activity.
3.7. Booking confirmations are sent exclusively by email.
3.8. Online bookings are subject to the availability displayed on the website. For any specific request, customers should contact RUSH directly by email or telephone.
3.9. If members of the group are late, the group may choose to start without them or wait for them to arrive.
However, for organisational reasons, the start of the activity cannot be postponed for more than fifteen (15) minutes after the booked time.
After this deadline, RUSH may refuse admission or offer another time slot, subject to availability. No refund may be claimed. A credit note or rescheduled session may be offered as a commercial gesture, but RUSH is under no obligation to do so.
3.10. In accordance with Article L.221-28 of the French Consumer Code, leisure services provided on a specific date or during a specific period are not subject to the right of withdrawal.
Any request to amend or cancel a booking must be submitted in writing by email. Amendments remain subject to RUSH’s availability.
Requests made less than seventy-two (72) hours before the activity cannot result in rescheduling or a refund, except where RUSH makes an exceptional decision.
3.11. In accordance with Article L.221-5 of the French Consumer Code, any gift card purchased online is subject to a fourteen (14)-day withdrawal period from the date of purchase, provided that the gift card has not already been used in whole or in part.
Requests must be sent to contact@rushactiongame.fr, using the withdrawal form available on the website where applicable.
Refunds will be issued no later than fourteen (14) days after the request is received, using the same payment method as the original purchase.
Once the withdrawal period has expired, or if the gift card has been partially used, it cannot be exchanged or refunded.
3.12. RUSH is not responsible for delays or circumstances causing customers to arrive late, including bad weather, strikes, demonstrations, flooding, traffic congestion or any other event of force majeure.
Customers are responsible for arriving on time for their booking.
4. PRICES AND PAYMENT
4.1. The prices of the activities are stated in euros (€), inclusive of all taxes, on the RUSH website. The applicable prices are those in force when the booking is made.
4.2. The price depends on the number of participants entered when booking and the selected time slot.
4.3. Bookings may be made online through the RUSH website or directly at the centre, subject to availability.
Bookings by telephone or email are also possible, particularly for payments made using ANCV holiday vouchers, bank transfers or cash.
4.4. The accepted payment methods are those stated on the website or communicated when booking.
Split payment between participants is available for bookings made at least three (3) days in advance.
4.5. Full payment is required when booking online, unless otherwise agreed with RUSH. For certain bookings, payment may be made on site before the activity begins.
4.6. If fewer participants attend than the number originally booked, no refund will be issued.
At its sole discretion and without obligation, RUSH may issue a credit note corresponding to the difference in price.
4.7. If more participants attend than originally declared, and provided the maximum authorised capacity is not exceeded, the additional amount must be paid before the activity begins at the applicable rate and subject to availability.
4.8. Any activity that has already begun is payable in full.
4.9. For bookings made by professionals, associations, public bodies or companies, any invoice not paid by its due date will automatically incur late-payment interest at an annual rate of 20%.
A fixed recovery fee of €40, as provided for under Article L.441-10 of the French Commercial Code, will also be payable, without prejudice to any additional compensation where the actual recovery costs exceed this amount.
5. CONTACT – COMPLAINTS – MEDIATION
For any enquiry, customers may contact RUSH:
Telephone number: 01 40 31 87 72
Email: paris@rushactiongame.fr
Any complaint must be submitted in writing within a reasonable period following the activity to allow it to be investigated.
In accordance with Articles L.611-1 and following of the French Consumer Code, consumers have the right to refer a dispute to a consumer mediator free of charge after first attempting to resolve the matter directly with RUSH.
The competent mediator is:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris
www.cm2c.net
cm2c@cm2c.net
01 89 47 00 14
Mediation is only available where no court proceedings have already been initiated.
6. SAFETY – ENTRY REQUIREMENTS – PARTICIPANTS’ RESPONSIBILITIES
6.1. Each participant receives a safety briefing from the Rush team before the activity begins. The instructions provided must be followed throughout the activity.
6.2. Each participant confirms that they are physically fit to take part in the activities offered by RUSH.
Participants are responsible for ensuring that no medical contraindication, injury, undisclosed disability or other health condition makes their participation dangerous to themselves or others.
In the event of any doubt, particularly in the case of a heart condition, participants are advised to consult a healthcare professional before attending or to contact RUSH in advance.
6.3. Pregnant participants are advised to consult a healthcare professional before making a booking.
As a precaution, participation in the activity is not recommended during pregnancy. However, participation remains possible provided that, before the activity begins, the participant signs a document confirming that they have been informed of the risks associated with taking part.
If this document is not signed, RUSH reserves the right to refuse admission without incurring any liability.
6.4. The activities involve movement, crossing obstacles, moderate physical exertion, loss of balance, slipping or falling, which may result in injury despite the safety measures in place.
By participating, each player acknowledges that they have been informed of the risks inherent in the activity.
6.5. Each player participates under their own responsibility. RUSH may not be held liable for consequences resulting from a participant’s failure to follow the safety instructions or from improper use of the facilities.
6.6. Admission may be refused or participation interrupted for anyone who is intoxicated, under the influence of drugs, behaving aggressively, dangerously or disrespectfully, refusing to follow the safety instructions, or likely to endanger other participants or staff.
This decision will not entitle the participant to a refund or compensation.
6.7. Participants undertake to use the facilities, apparatus, sets, accessories and equipment for their intended purpose and in accordance with the safety briefing and staff instructions.
Any improper, unauthorised, dangerous or prohibited use is strictly forbidden.
6.8. Drinks, outside food, electronic cigarettes and illegal substances are prohibited on the course.
Drinks and snacks are available to purchase on site, and a free water fountain is also available.
6.9. To verify a booking, RUSH may ask for the name of the person who made the booking and proof of identity.
6.10. Children under seven (7) years old are not permitted in the game areas.
Children under twelve (12) must be accompanied by a responsible adult throughout the activity. From the age of twelve (12), children may participate independently.
Legal guardians remain solely responsible for the minors accompanying them.
6.11. Players are advised to arrive between ten (10) and fifteen (15) minutes before the scheduled time to allow the safety briefing to take place.
Any late arrival is subject to the provisions of Article 3.9.
6.12. Comfortable clothing and closed-toe shoes are compulsory when participating in the activities.
RUSH reserves the right to refuse admission to anyone whose clothing is incompatible with the applicable safety requirements.
6.13. RUSH does not have changing rooms. However, sufficiently spacious toilets are available for participants who need to change on site.
Lockers are available for personal belongings. Items stored in the lockers remain under the sole responsibility of their owners.
RUSH accepts no liability for the loss, theft, misplacement or damage of personal belongings, including when they have been stored in a locker.
6.14. Any deliberate damage or damage resulting from clearly improper use of the facilities, sets, accessories or equipment will be charged to the person responsible for the booking or to the person who caused the damage, based on the actual repair or replacement cost.
6.15. In the event of a fire alarm, technical incident, evacuation or any situation presenting a safety risk, participants undertake to immediately follow staff instructions.
Each room has an emergency and evacuation button.
Interruption of the activity for these reasons will not result in compensation, other than any commercial gesture RUSH may choose to offer.
7. LIABILITY
7.1. RUSH undertakes to implement all reasonable measures to ensure the proper delivery of the activities offered, including continuous monitoring by cameras and staff so that assistance can be provided if a problem occurs.
7.2. RUSH may not be held liable where damage results from a participant’s failure to follow the safety instructions, dangerous, careless or wrongful conduct by a participant, an event of force majeure, or the unforeseeable and unavoidable actions of a third party.
7.3. RUSH may not be held liable for the loss, theft or damage of personal belongings brought onto the premises by participants, including when those belongings are stored in a locker provided by RUSH.
7.4. RUSH’s liability is limited to direct damage proven to be attributable to RUSH, subject to any mandatory legal provisions that may apply.
7.5. Each participant is responsible for any material damage or personal injury they may cause to other participants, staff or the facilities.
7.6. RUSH reserves the right to immediately stop an activity where a participant’s behaviour endangers people or the facilities.
Such interruption will not entitle the participant to a refund.
8. INTELLECTUAL PROPERTY – IMAGE RIGHTS
8.1. All elements forming part of the RUSH activities, including the universes, sets, game mechanisms, graphics, logos, brands, texts, photographs and content available on the website, are protected by the provisions of the French Intellectual Property Code. Any total or partial reproduction, representation, distribution or exploitation without the prior written authorisation of RUSH is strictly prohibited.
8.2. Photographs or videos may be taken by RUSH for entertainment or communication purposes. They will only be used with the prior consent of the people concerned where such consent is required by the applicable regulations. Anyone may request the removal of a photograph in which they appear by contacting RUSH.
9. PERSONAL DATA
Personal data collected when bookings are made is processed by RUSH for the purposes of booking management, customer relations, invoicing and compliance with its legal obligations.
Data is processed in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation, and the French Data Protection Act.
Personal data is retained only for as long as is strictly necessary for the purposes for which it is processed and to comply with legal obligations.
Each individual has the right to access, rectify and erase their personal data, object to or restrict its processing, and exercise their right to data portability. These rights may be exercised by email at paris@rushactiongame.fr. If an individual wishes to make a complaint, they may contact the CNIL, the French data protection authority.
10. FORCE MAJEURE – APPLICABLE LAW – DISPUTES
10.1. RUSH may not be held liable for the total or partial failure to perform its obligations where this results from an event of force majeure within the meaning of Article 1218 of the French Civil Code.
Such events include natural disasters, fires, pandemics, administrative decisions, power cuts, industrial action, major technical failures or any other event beyond the control of RUSH.
10.2. If any provision of these Terms and Conditions of Sale is declared invalid or unenforceable, the remaining provisions will continue to apply in full.
10.3. These Terms and Conditions of Sale are governed by French law.
10.4. In the event of a dispute, the parties will attempt to reach an amicable settlement before initiating court proceedings. If no amicable agreement can be reached, the French courts will have exclusive jurisdiction, subject to the conditions provided for under the applicable legal provisions.
