Terms and Conditions
Seller / Service provider: SARL RUSH ACTION GAME 90, a RUSH ACTION GAME franchisee
Legal form: SARL with share capital of €1,000
Registered office: Rue des Nos, 90400 Danjoutin
Trade and Companies Register: 984 647 719 BELFORT
SIRET number:
Centre: RUSH BELFORT — Rue des Nos, 90400 Danjoutin
Telephone number: 09 51 37 93 19
Email : belfort@rushactiongame.fr
The rushactiongame.com website is published by SAS RUSH (the Franchisor), whose registered office is located at 41 rue des Époux Lesgourgues, 33400 Talence, registered with the Bordeaux Trade and Companies Register under number 841 552 722. This sales contract is entered into directly with the local Franchisee identified above, an independent business.
1. GENERAL PROVISIONS
1.1. These Terms and Conditions of Sale were last updated on 10 August 2026. They apply to all bookings made with RUSH and take precedence over any other document, unless otherwise agreed in writing.
1.2. Each course is designed for the minimum and maximum number of players indicated when booking. No exceptions can be made for reasons of safety and quality of play. Each booking grants the participating team exclusive use of the relevant course, and the team will not encounter any other teams during its session.
1.3. The trademarks, logos, worlds, sets, game mechanisms, visuals, texts and all other elements appearing on the website or within the premises are the property of SAS RUSH (the Franchisor) and are protected by intellectual property laws. The RUSH BELFORT centre is authorised to use them under a licence granted as part of its franchise agreement. Any reproduction, representation, distribution or use without prior written authorisation is prohibited.
1.3 bis. The RUSH BELFORT centre is operated by SARL RUSH ACTION GAME 90, a RUSH ACTION GAME franchisee and an independent business within the RUSH ACTION GAME network.
1.4. These Terms and Conditions of Sale are governed by French law. Any dispute shall fall within the jurisdiction of the French courts, subject to the consumer protection provisions in force.
1.5. These Terms and Conditions of Sale constitute the entire agreement entered into between RUSH and the customer.
1.6. Personal data collected is processed in accordance with applicable regulations, including the General Data Protection Regulation (GDPR). Details of how this data is processed are provided in Article 9 of these Terms and Conditions.
1.7. Rush is a fully automated course. Phone mounts are provided throughout the course so that participants can film and photograph their best moments. A photobooth is also available for participants to receive souvenir photos and GIFs. However, it is prohibited to publicly share content that infringes the image rights of other participants without their consent.
1.8. Customers may unsubscribe from marketing communications sent by email at any time.
1.9. Participants agree to use the facilities, sets, accessories and equipment provided in the intended manner. Any damage resulting from improper use, negligence or deliberate behaviour may be invoiced at the cost of repairing or replacing the damaged property.
1.10. Participants agree to follow the safety rules, staff instructions and establishment rules throughout their time on the premises.
1.11. Insulting, violent, threatening, discriminatory or harassing behaviour towards employees or other participants will not be tolerated. RUSH reserves the right to immediately remove anyone displaying such behaviour, without refund or compensation.
1.12. Confirmation of a booking, regardless of the booking method used, constitutes full and unconditional acceptance of these Terms and Conditions of Sale.
2. THE WEBSITE
2.1. The www.rushactiongame.com website is operated by SAS RUSH. The company reserves the right to modify its content and these Terms and Conditions of Sale at any time. The applicable Terms and Conditions are those in force on the date the booking is confirmed.
2.2. Use of the website implies acceptance of these conditions.
2.3. The website is intended for personal use only. Any reproduction, distribution, modification, extraction or commercial use of its content is prohibited without prior authorisation.
2.4. Any attempted misuse, fraudulent use or disruption of the website’s operation is prohibited.
2.5. RUSH implements all reasonable measures to ensure the security of the website and online payments. However, RUSH cannot be held liable for events beyond its control that affect the operation of networks or payment services. Consumer rights provided for under Article L.221-15 of the French Consumer Code remain applicable.
3. BOOKINGS
3.1. Only persons aged eighteen (18) or over may make a booking.
3.2. A booking is only final once it has been confirmed by RUSH.
3.3. Bookings may not be transferred to a third party without the prior consent of RUSH.
3.4. The resale of bookings for commercial purposes is prohibited. RUSH may refuse entry to anyone holding a booking acquired in breach of this prohibition.
3.5. The customer is responsible for the accuracy of the information provided when booking.
3.6. The person making the booking acts on behalf of all participants. They agree to provide the participants with these Terms and Conditions of Sale and guarantee that they will comply with them throughout the activity.
3.7. Booking confirmations are sent by email only.
3.8. Online bookings are subject to the availability displayed on the website. For any special request, customers are invited to contact RUSH directly by email or telephone.
3.9. In the event of a late arrival, the group may choose to begin without the late participants or wait for them. However, for organisational reasons, the start of the activity cannot be delayed by more than fifteen (15) minutes after the booked time. After this period, RUSH may refuse entry or offer another time slot, subject to availability. No refund may be demanded. A credit note or rescheduling may be offered as a goodwill gesture, but RUSH is under no obligation to do so.
3.10. In accordance with Article L.221-28 of the French Consumer Code, leisure services provided on a specific date or during a specific period are not covered by the right of withdrawal. Any request to amend or cancel a booking must be submitted in writing by email. Amendments remain subject to RUSH’s availability. Requests submitted less than seventy-two (72) hours before the service cannot result in rescheduling or a refund, except at the sole discretion of RUSH.
3.11. In accordance with Article L.221-5 of the French Consumer Code, any gift card purchased online is subject to a fourteen-day (14-day) withdrawal period from the date of purchase, provided the gift card has not already been used in whole or in part. The request must be sent to contact@rushactiongame.fr, where applicable using the withdrawal form available on the website. The refund will be issued no later than fourteen (14) days after the request is received, using the same payment method as the original purchase. After this period, or if the gift card has been partially used, it cannot be exchanged or refunded.
3.12. RUSH is not responsible for delays or circumstances causing a late arrival, including bad weather, strikes, demonstrations, flooding, traffic congestion or any other force majeure event. Customers are responsible for arriving on time for their booking.
4. PRICES AND PAYMENT
4.1. Activity prices are shown in euros (€), including all taxes, on the RUSH website. The applicable prices are those in force when the booking is made.
4.2. The price depends on the number of participants stated when booking and the time slot selected.
4.3. Bookings may be made online through the RUSH website or directly on site, subject to availability. Bookings by telephone or email are also possible, particularly for payments made using ANCV holiday vouchers, bank transfers or cash.
4.4. The accepted payment methods are those indicated on the website or communicated when booking. Split payment between participants is available for bookings made at least three (3) days in advance.
4.5. Full payment is required when booking online, unless otherwise agreed by RUSH. For certain bookings, payment may be made on site before the activity begins.
4.6. If the number of participants attending is lower than the number booked, no refund will be issued. At its discretion and without obligation, RUSH may issue a credit note for the price difference.
4.7. If the number of participants attending is higher than the number originally stated, within the authorised maximum capacity, the additional amount must be paid before the activity begins at the applicable rate and subject to availability.
4.8. Any service that has begun is payable in full.
4.9. For bookings made by professionals, associations, public authorities or companies, any invoice not paid by its due date will automatically incur late-payment penalties calculated at an annual rate of 20%, together with the fixed €40 recovery fee provided for under Article L.441-10 of the French Commercial Code. Additional compensation may be claimed if the recovery costs actually incurred exceed this amount.
5. CONTACT – COMPLAINTS – MEDIATION
Customers may contact RUSH with any enquiries:
Email: belfort@rushactiongame.fr
Telephone: 09 51 37 93 19
Any complaint must be submitted in writing within a reasonable period following the service so that it can be properly investigated.
In accordance with Articles L.611-1 and following of the French Consumer Code, consumers have the right to refer a dispute free of charge to a consumer mediator after first attempting to resolve the matter directly with RUSH.
The appointed mediator is: CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris — www.cm2c.net — cm2c@cm2c.net — 01 89 47 00 14.
Mediation is only available if no court proceedings have already been initiated.
6. SAFETY – ENTRY REQUIREMENTS – PARTICIPANTS’ RESPONSIBILITIES
6.1. Each participant receives a safety briefing from the Rush team before the activity begins. The instructions provided must be followed throughout the activity.
6.2. Each participant confirms that they are physically fit to take part in the activities offered by RUSH. Participants are responsible for ensuring that no medical contraindication, injury, undisclosed disability or other health condition makes their participation dangerous to themselves or others. If in doubt, particularly in the event of a heart condition, participants are advised to consult a healthcare professional before attending or to contact RUSH beforehand.
6.3. Pregnant participants are advised to consult a healthcare professional before making a booking. As a precaution, the activity is not recommended during pregnancy. Participation remains possible provided that, before the activity begins, the participant signs a document confirming that they have been informed of the risks associated with taking part. If the document is not signed, RUSH reserves the right to refuse entry to the activity without being held liable for doing so.
6.4. The activities involve movement, crossing obstacles, moderate physical exertion, loss of balance, slipping or falling, which may result in injury despite the safety measures in place. By taking part, each player acknowledges that they have been informed of the risks inherent in the activity.
6.5. Each player takes part under their own responsibility. RUSH cannot be held liable for consequences resulting from a participant’s failure to comply with the safety instructions or from improper use of the facilities.
6.6. Entry may be refused or participation stopped for anyone who is intoxicated, under the influence of drugs, behaving aggressively, dangerously or disrespectfully, refusing to follow safety instructions, or likely to endanger other participants or members of staff. This decision will not result in any refund or compensation.
6.7. Participants agree to use the facilities, apparatus, sets, accessories and equipment for their intended purpose, in accordance with the instructions provided during the safety briefing and by members of staff. Any improper, unauthorised, dangerous or non-compliant use is strictly prohibited.
6.8. Outside drinks and food, electronic cigarettes and illegal substances are prohibited on the course. Drinks and snacks are available for purchase on site, along with a free drinking-water fountain.
6.9. To verify a booking, RUSH may ask for the booking holder’s name and proof of identity.
6.10. Children under seven (7) years of age are not permitted in the game areas. Children under twelve (12) must be accompanied by a responsible adult throughout the activity. From the age of twelve (12), children may take part independently. Legal guardians remain solely responsible for the minors accompanying them.
6.11. Players are asked to arrive between ten (10) and fifteen (15) minutes before their scheduled time to allow for the safety briefing. Late arrivals are subject to the provisions of Article 3.9.
6.12. Comfortable clothing and closed-toe shoes are mandatory when taking part in the activities. RUSH reserves the right to refuse entry to anyone whose clothing or footwear is incompatible with the safety requirements.
6.13. RUSH does not have changing rooms. However, sufficiently spacious toilets are available for participants who need to change on site. Lockers are provided for personal belongings. Items placed in the lockers remain under the sole responsibility of their owners. RUSH accepts no liability for the loss, theft, misplacement or damage of personal belongings, including items placed in a locker.
6.14. Any deliberate damage or damage resulting from clearly improper use of the facilities, sets, accessories or equipment will be invoiced to the person responsible for the booking or to the person who caused it, based on the actual cost of repair or replacement.
6.15. In the event of a fire alarm, technical incident, evacuation or any situation presenting a safety risk, participants agree to immediately follow staff instructions. Each room is equipped with an emergency and evacuation button. An interruption to the activity for any of these reasons will not result in compensation, other than any goodwill measures that RUSH may choose to offer.
7. LIABILITY
7.1. RUSH agrees to take all reasonable measures to ensure that the activities run smoothly and to provide continuous monitoring through cameras and members of staff so that assistance can be provided in the event of a problem.
7.2. RUSH cannot be held liable where damage results from a participant’s failure to comply with safety instructions, dangerous, reckless or negligent behaviour by a participant, a force majeure event, or the unforeseeable and unavoidable actions of a third party.
7.3. RUSH cannot be held liable for the loss, theft or damage of personal belongings brought by participants, including when those belongings are placed in a locker provided.
7.4. RUSH’s liability is limited to direct damage proven to be attributable to RUSH, subject to any mandatory legal provisions that apply.
7.5. Each participant is responsible for any material damage or personal injury they may cause to other participants, members of staff or the facilities.
7.6. RUSH reserves the right to immediately stop an activity if a participant’s behaviour endangers people or property. No refund will be issued if an activity is stopped for this reason.
8. INTELLECTUAL PROPERTY – IMAGE RIGHTS
8.1. All elements forming part of the RUSH activities, including the worlds, sets, game mechanisms, graphics, logos, trademarks, texts, photographs and content available on the website, are protected by the provisions of the French Intellectual Property Code. Any full or partial reproduction, representation, distribution or use without the prior written authorisation of RUSH is strictly prohibited.
8.2. RUSH may take photographs or videos for entertainment or communication purposes. They will only be used with the prior consent of the people concerned when required by applicable regulations. Anyone may request the removal of a photograph in which they appear by contacting RUSH.
9. PERSONAL DATA
Personal data collected during the booking process is processed by RUSH for the purposes of managing bookings, customer relations, invoicing and compliance with its legal obligations.
The processing is carried out in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and the French Data Protection Act.
Data is retained only for the period strictly necessary for the relevant purposes and legal obligations.
Each person has the right to access, rectify and erase their data, object to or restrict its processing, and request the portability of their data. These rights can be exercised by emailing belfort@rushactiongame.fr.
If a complaint remains unresolved, the person concerned may refer the matter to the CNIL, the French data protection authority.
10. FORCE MAJEURE – APPLICABLE LAW – DISPUTES
10.1. RUSH cannot be held liable for the total or partial failure to perform its obligations when this results from a force majeure event within the meaning of Article 1218 of the French Civil Code. Such events may include natural disasters, fires, pandemics, administrative decisions, power cuts, industrial action, major technical failures or any other event beyond RUSH’s control.
10.2. If any provision of these Terms and Conditions of Sale is declared invalid or unenforceable, the remaining provisions will continue to apply in full.
10.3. These Terms and Conditions of Sale are governed by French law.
10.4. In the event of a dispute, the parties will attempt to reach an amicable solution before taking legal action. If no amicable agreement can be reached, the French courts will have sole jurisdiction under the conditions provided for by applicable law.
