CGV / CGU

Seller / Provider: RAGA, RUSH ACTION GAME Franchisee

Legal form: company with share capital of €1,000

Registered office: 35 Rue Albert Einstein, 13290 Aix-en-Provence, France

Trade Register (RCS) AIX: 103635942

SIRET: 10363594200016

Centre: RUSH AIX-EN-PROVENCE — 35 Rue Albert Einstein, 13290 Aix-en-Provence, France

The website rushactiongame.fr is published by SAS RUSH (the Franchisor), 41 rue des Époux Lesgourgues, 33400 Talence, RCS Bordeaux 841 552 722. This sales agreement is entered into directly with the local Franchisee mentioned above, acting as an independent trader.

1. GENERAL

1.1. These Terms and Conditions of Sale were last updated on 10 August 2026. They apply to any booking made with RUSH and take precedence over any other document, unless otherwise agreed in writing.

1.2. Each course is designed for a minimum and maximum number of players, specified at the time of booking. No exceptions can be made, for safety and gameplay quality reasons. Each booking grants exclusive use of the relevant course to the participating team, who won’t cross paths with any other team during their session.

1.3. The brands, logos, worlds, sets, gameplay mechanics, visuals, texts and all elements appearing on the website or on the premises are the property of SAS RUSH (the Franchisor) and protected under intellectual property law. RUSH AIX-EN-PROVENCE benefits from these under an operating licence granted as part of its franchise agreement. Any reproduction, representation, distribution or use without prior written authorisation is prohibited.

1.3 bis. RUSH AIX-EN-PROVENCE is operated by RAGA, RUSH ACTION GAME
Franchisee, an independent trader within the RUSH ACTION GAME network.

1.4. These Terms and Conditions of Sale are governed by French law.
Any dispute falls under the jurisdiction of the French courts, subject to consumer protection provisions in force.

1.5. These Terms and Conditions of Sale constitute the entire agreement between RUSH and the customer.

1.6. Personal data collected is processed in accordance with applicable regulations, including the General Data Protection Regulation (GDPR). Processing details are set out in Article 9 below.

1.7. Rush is a 100% automated course: phone holders are provided along the way so participants can film and photograph their best moments. A photobooth is also available so you can leave with souvenir photos and GIFs. However, publicly sharing content that damages another participant’s image without their consent is prohibited.

1.8. Customers can unsubscribe from marketing communications sent by email at any time.

1.9. Participants agree to make normal use of the facilities, sets, props and equipment made available to them. Any damage resulting from abnormal use, negligence or deliberate behaviour may be charged at the cost of repairing or replacing the damaged items.

1.10. Participants agree to follow safety guidelines, staff instructions and the venue’s operating rules throughout their time on site.

1.11. No abusive, violent, threatening, discriminatory or harassing behaviour towards staff or other participants will be tolerated. RUSH reserves the right to immediately remove any person engaging in such behaviour, without refund or compensation.

1.12. Confirming a booking, regardless of the booking method used, constitutes full and unconditional acceptance of these Terms and Conditions of Sale.

2. THE WEBSITE

2.1. The websitewww.rushactiongame.fr is operated by SAS RUSH. The company reserves the right to amend its content and these Terms and Conditions of Sale at any time. The applicable Terms and Conditions of Sale are those in force on the date the booking is confirmed.

2.2. Using the website implies acceptance of these terms.

2.3. The website is reserved for personal use. Any reproduction, distribution, modification, extraction or commercial use of its content is prohibited without prior authorisation.

2.4. Any attempt to hijack, fraudulently use or interfere with the website’s operation is prohibited.

2.5. RUSH implements all reasonable measures to ensure the security of the website and online payments. However, RUSH cannot be held liable for any event beyond its control affecting the operation of networks or
payment services. Consumer rights under Article L.221-15 of the French Consumer Code remain applicable.

3. BOOKINGS

3.1. Only persons aged at least eighteen (18) can make a booking.

3.2. A booking is only final once confirmed by RUSH.

3.3. Bookings cannot be transferred to a third party without RUSH’s prior agreement.

3.4. Reselling a booking for commercial purposes is prohibited. RUSH may refuse entry to anyone holding a booking acquired in breach of this rule.

3.5. The customer is responsible for the accuracy of the information provided when booking.

3.6. The person making the booking acts on behalf of all participants. They agree to share these Terms and Conditions of Sale with them and guarantee their compliance throughout the activity.

3.7. Booking confirmation is sent by email only.

3.8. Online bookings are subject to availability as shown on the website. For any specific request, customers are invited to contact RUSH directly by email or phone.

3.9. In the event of latecomers, the group may choose to start without them or wait for their arrival. However, for organisational reasons, the start of the activity cannot be delayed by more than fifteen (15) minutes past the booked time. Beyond this, RUSH may refuse entry or offer another time slot subject to availability. No refund can be claimed. A credit note or rescheduling may be offered as a goodwill gesture, without this constituting an obligation for RUSH.

3.10. In accordance with Article L.221-28 of the French Consumer Code, leisure services provided on a set date or at a set frequency are not subject to the right of withdrawal. Any request for changes or cancellation must be sent in writing (by email). Changes remain subject to RUSH’s availability. Requests made less than seventy-two (72) hours before the activity cannot result in any rescheduling or refund, except at RUSH’s exceptional discretion.

3.11. In accordance with Article L.221-5 of the French Consumer Code, any gift card purchased online is subject to a fourteen (14) day right of withdrawal from the date of purchase, provided the gift card has not already been used in whole or in part. This request must be sent to contact@rushactiongame.fr, if applicable using the withdrawal form available on the website. Refunds are issued no later than fourteen (14) days after the request is received, using the same payment method as the original purchase. After this period, or in the event of partial use, the gift card can no longer be exchanged or refunded.

3.12. RUSH is not responsible for delays or obstacles causing you to arrive late, including but not limited to bad weather, strikes, protests, flooding, traffic jams or any other case of force majeure. It is your responsibility to arrive on time for your booking.

4. PRICE AND PAYMENT

4.1. Activity prices are shown in euros (€) inclusive of all taxes (VAT included) on the RUSH website. The applicable rates are those in force at the time of booking.

4.2. The price depends on the number of participants stated at booking and the time slot chosen.

4.3. Bookings can be made online via the RUSH website or directly on site, subject to availability. Bookings by phone or email are possible, notably for payment by holiday vouchers (ANCV), bank transfer or cash.

4.4. Accepted payment methods are those shown on the website or communicated when booking. Split payment between participants is available for any booking made at least three (3) days in advance.

4.5. Payment in full is required when booking online, unless otherwise agreed with RUSH. For certain bookings, payment can be made on site before the activity begins.

4.6. If the number of participants present is lower than the number booked, no refund will be given. RUSH may, as a goodwill gesture and without obligation, issue a credit note corresponding to the price difference.

4.7. If the number of participants exceeds the number stated, within the maximum authorised capacity, the additional amount must be paid before the activity begins at the rates in force, subject to availability.

4.8. Any activity that has begun is payable in full.

4.9. For bookings made by professionals, associations, local authorities or companies, any invoice not settled by its due date will automatically incur late payment penalties calculated at a rate of 20% per year, along with the flat-rate compensation of €40 for collection costs provided for under Article L.441-10 of the French Commercial Code, without prejudice to additional compensation if actual costs incurred exceed this amount.

5. CONTACT – COMPLAINTS – MEDIATION

For any questions, customers can contact RUSH : Email : aix@rushactiongame.fr Phone : 06 20 54 91 93

Any complaint must be submitted in writing within a reasonable time after the service so it can be processed.

In accordance with Articles L.611-1 et seq. of the French Consumer Code, any consumer has the right to use a consumer mediator free of charge, after having first attempted to resolve the dispute directly with RUSH.

The mediator responsible is: CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris —www.cm2c.net — cm2c@cm2c.net — 01 89 47 00 14.

Mediation can only be used if no legal proceedings have already been initiated.

6. SAFETY – ACCESS CONDITIONS – PARTICIPANT LIABILITY

6.1. Each participant receives a safety briefing from the Rush team before the activity begins. The instructions given must be followed throughout the service.

6.2. Each participant declares that they are physically fit to take part in the activities offered by RUSH. It is their responsibility to ensure that no medical contraindication, injury, undisclosed disability or other health condition makes their participation dangerous for themselves or others. In case of doubt, particularly regarding heart conditions, participants are encouraged to consult a healthcare professional before attending, or to contact RUSH in advance.

6.3. Pregnant participants are encouraged to consult a healthcare professional before booking. As a precaution, the activity is not recommended for them. It nonetheless remains accessible provided they sign, before the activity begins, a document confirming they have been informed of the risks associated with their participation. Should they fail to sign, RUSH reserves the right to refuse access to the activity, without this refusal incurring any liability on its part.

6.4. The activities involve movement, obstacle crossing, moderate physical effort, loss of balance, slips or falls that may cause injury despite the safety measures in place. By taking part, each player acknowledges having been informed of these risks inherent to the activity.

6.5. Participation is undertaken at each player’s own responsibility. RUSH cannot be held liable for consequences arising from failure to follow safety instructions or abnormal use of the facilities.

6.6. Access may be refused or stopped for anyone under the influence of alcohol or drugs, displaying aggressive, dangerous or disrespectful behaviour, refusing to follow safety instructions, or likely to endanger other participants or staff. This decision will not give rise to any refund or compensation.

6.7. Participants agree to use the facilities, apparatus, sets, props and equipment for their intended purpose, in line with the instructions given during the safety briefing and staff guidance. Any abnormal, misuse, dangerous or non-compliant use is strictly prohibited.

6.8. Drinks, outside food, e-cigarettes and illegal substances are prohibited on the course. Drinks and snacks are on sale on site, alongside a free water fountain.

6.9. To verify a booking, RUSH may request the name of the person who made the booking, along with proof of identity.

6.10. Children under seven (7) are not admitted to the play areas. Children under twelve (12) must be accompanied by a responsible adult throughout the activity; from twelve (12) years old, they can take part fully independently. Legal guardians remain solely responsible for any minors in their care.

6.11. Players are invited to arrive between ten (10) and fifteen (15) minutes before the scheduled time to allow for the safety briefing. Any lateness is subject to the provisions of Article 3.9.

6.12. Comfortable clothing and closed-toe shoes are mandatory to take part in the activities. RUSH reserves the right to refuse access to anyone whose attire is incompatible with safety requirements.

6.13. RUSH does not provide a cloakroom; sufficiently spacious toilets allow participants to change on site. Lockers are provided for participants’ personal belongings. Items left remain the sole responsibility of their owners: RUSH accepts no liability for loss, theft, forgotten items or damage to personal belongings, including those placed in a locker.

6.14. Any deliberate damage, or damage resulting from clearly abnormal use of the facilities, sets, props or equipment, will be charged to the person responsible for the booking, or to whoever caused it, based on the actual cost of repair or replacement.

6.15. In the event of a fire alarm, technical incident, evacuation or any situation posing a safety risk, participants agree to follow staff instructions immediately. Each room is fitted with an emergency and evacuation button. Interruption of the activity for these reasons will not give rise to any compensation other than any goodwill measures RUSH may choose to offer.

7. LIABILITY

7.1. RUSH commits to implementing all reasonable means to ensure activities run smoothly, along with continuous monitoring (cameras and staff) allowing it to intervene should a problem arise.

7.2. RUSH cannot be held liable where the damage results in particular from a participant’s failure to follow safety instructions, dangerous, reckless or negligent behaviour by a participant, a case of force majeure, or an unforeseeable and unavoidable act by a third party.

7.3. RUSH cannot be held liable for the loss, theft or damage of personal belongings brought by participants, including when placed in a provided locker.

7.4. RUSH’s liability is limited to direct damages that are proven to be attributable to it, subject to mandatory legal provisions in force.

7.5. Each participant is responsible for any material or physical damage they may cause to other participants, staff or the facilities.

7.6. RUSH reserves the right to immediately stop an activity where behaviour endangers the safety of people or facilities. This interruption will not give rise to any refund.

8. INTELLECTUAL PROPERTY – RIGHT TO IMAGE

8.1. All elements making up RUSH’s activities, in particular the worlds, sets, gameplay mechanics, graphics, logos, brands, texts, photographs and content featured on the website, are protected under the French Intellectual Property Code. Any reproduction, representation, distribution or use, in whole or in part, without RUSH’s prior written authorisation is strictly prohibited.

8.2. Photographs or videos may be taken by RUSH for promotional or communication purposes. They will only be used with the prior consent of those concerned where required by applicable regulations. Anyone can
request the removal of a photograph featuring them by contacting RUSH.

9. PERSONAL DATA

Personal data collected during bookings is processed by RUSH to manage bookings, customer relations, invoicing and compliance with its legal obligations.

Processing is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act.

Data is retained for the period strictly necessary to fulfil these purposes and legal obligations.

Each person has the right to access, rectify, erase, object to and restrict processing of their data, as well as a right to data portability. These rights can be exercised by emailing contact@rushactiongame.fr.

In the event of a complaint, the person concerned can contact the CNIL.

10. FORCE MAJEURE – GOVERNING LAW – DISPUTES

10.1. RUSH cannot be held liable for total or partial failure to fulfil its obligations where this results from a case of force majeure within the meaning of Article 1218 of the French Civil Code. This includes, but is not limited to, natural disasters, fires, pandemics, administrative decisions, power outages, industrial action, major technical failures or any event beyond RUSH’s control.

10.2. Should any provision of these Terms and Conditions of Sale be declared void or unenforceable, the remaining provisions will remain fully applicable.

10.3. These Terms and Conditions of Sale are governed by French law.

10.4. In the event of a dispute, the parties will endeavour to reach an amicable resolution before taking any legal action. Failing an amicable agreement, the French courts will have sole jurisdiction under the terms provided by applicable legal provisions.